TERMS & CONDITIONS
1. Method of Entry
Users may join the service where available via:
This website
Mobile Billing
The mobile Internet
2. Premium SMS Weekly Access – General Terms & Conditions
2.1. By giving your mobile number to us through the internet, via online adverts or any
other promotions, you will gain entry to the selected service. You agree that any
information you provide through our website or otherwise is true, accurate and
complete, and that you will ensure that this information is kept accurate and up to date
at all times. We reserve the right to request verification of your age, identity and contact
details.
2.2. You may be billed by Mobile Billing, wherein your mobile account is charged.
The Billing via Mobile Billing section of these terms explains this.
Billing via Mobile Billing
2.3. If you have entered via the internet; after submitting your mobile number to us via
one of our online promotions, you can validate your entry by one of the following
routes: You will either receive a text message asking you to validate your signup by
responding via text message or a PIN will be sent to you via text in order to confirm that
your mobile number is correct. You must then type the PIN into the indicated panel on
the online promotion to validate your entry.
2.4. After joining the service a thank you for your entry’ confirmation message will be
send to your mobile number. Please only consider your signup successful if you have
received a confirmation message from us.
2.5. After confirmation of sign up to the service, you will receive access to the Fanista
portal. Within this portal you can view content related to your favourite sports.
2.7. After you sign up to the service you will begin to receive cost at $5.99 per week.
This will allow you to have unlimited use to the Fanista service.
Continuation of General Terms
Our helpline is 6531064338. Please call us with any comments you may have regarding
our service. You can also use this number to unsubscribe from the service.
2.9. The promoter reserves the right to modify or discontinue, temporarily or
permanently, the services and subscription provided to you.
3. Consideration period
If you optout from the service within 14 days then you have an opportunity to claim a
refund for charges of the first two weeks that the service took place within the 14 day
period, should you wish to do so. If you wish to do this within 14 days of your entry
date, then please contact Customer Services on 6531064338.
4. Optout
To Optout just login to the following portal: https://charge-portal.com/. Please only
consider the service successfully stopped once you have received a FREE reply text
message from the same shortcode, to the effect of “All services on this shortcode are
now stopped. Customer Services 6531064338. If you have not received a text message
to this effect then please contact us to confirm your signup has been cancelled.
Please only consider the service successfully stopped once you have received a FREE
reply text message, to this effect ‘FreeMsg: You have been unsubscribed from Fanista. ‘
confirming that you have been unsubscribed. If you have not received a text message to
this effect then please contact us to confirm your subscription has been cancelled.
5. General Terms & Conditions
5.1. The promoter reserves the right to modify or discontinue, temporarily or
permanently, the services and subscription provided to you.
6. Our Liability
6.1. The Liability of the promoter and its managing company shall be limited to the
amount of the charges actually paid.
6.2. We shall not be liable:
for any loss or damage that we could not have reasonably been expected to foresee at
the start of the agreement, or for any loss of or corruption to data, systems, equipment,
or
7. Email and Mobile Marketing Terms & Conditions
7.1. By giving us your mobile number and email address, you agree for Fanista and its
managing company to send you either an occasion email or text, notifying you of the
latest offers and promotions available from our group. If you ever wish to be removed
from any of our email/text broadcasts, you will have a link at the bottom of each email
saying ‘Optout or go to the Contact Us page on our website and complete the web form,
putting ‘Unsubscribe from marketing in the message box. Alternatively you can call our
helpline on 02381112293. Once you do this, you will be removed from future
broadcasts.
7.2 For more information in regards to your privacy, please visit:
8. Assignment
Fanista reserves the right to assign the agreement to and acceptance of these Terms &
Conditions, in whole or in part, at any time without notice. The user may not assign any
of his/her rights or obligations arising from their agreement to and acceptance of these
Terms & Conditions.
9. Contact
The promoter is Fanista, a brand name of Mobixas B.V. Correspondence address:
Nassaukade 157H
1053 LK Amsterdam
The Netherlands
Tel 6531064338
10. Changes to these Terms & Conditions
We aim to meet high standards and our policies and procedures are, therefore,
constantly under review. From time to time we may update our Terms & Conditions and
Privacy policies to optimize the user experience and to comply with legal and regulatory
obligations. Accordingly, we recommend that you check these pages periodically in
order to review our current policies.
11. Complaints Procedure
We always do our best to meet the needs of those who contact us, but we appreciate
that sometimes you can find yourself in a situation where you are not happy with the
service that has been provided. If you would like to make a complaint regarding the
contact you have had with, or the service you have received from us, then this policy
sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a
member of staff within the company with sufficient seniority to resolve the issues.
While dealing with your complaint we promise to be respectful of you at all times, in
turn we expect the same behaviour towards our staff. All customer service calls are
recorded and our staff reserve the right to terminate any call in which they feel abused
or threatened.
The majority of all complaints can be handled and resolved at the first point of contact,
however this is not always possible. We aim to complete all investigations and resolve
all complaints within 10 working days of the complaint being made.
For vulnerable individuals we have special procedures and policies in place. For further
information click here.
How to make a complaint
All complaints can be made by telephone or by email using the below information:
Telephone: 6531064338
Email: [email protected]
For your complaint to be properly registered please provide us with the following
information:
Your full name, preferred contact method, number and email address
Your postal address, so that communication in writing can be made where necessary
Full details of the complaint including any dealings you may have had with us, or any of
the services we provide. We would suggest you advise of what happened, when it
happened, who you dealt with if anyone, what you would like further clarification on,
why you think what has happened is wrong and what you would like us to do to put
things right.
All of the above information will be kept confidential and private, to be used for the sole
purpose of investigating and responding to the complaint made. This information will
not be provided to any third parties unless absolutely necessary in order to fully
investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
People who can complain
A complaint can be made by either someone who has received services from or relating
to Mobixas B.V., or a representative of the above described service user. Where a
representative wishes to make a complaint on behalf of someone else, they may be
required to provide proof that they have the permission of the service user to make the
complaint or query on their behalf.
After a complaint has been made
Where a complaint is made in person or over the telephone:
A written record of the complaint will be made and kept, which can be provided upon
request.
A recording of the phone call will be made where possible
All complaints will receive a response within 2 working days, however if further
investigation is necessary before an explanation/resolution can be provided, then we
aim to resolve your complaint within 10 working days. In responding to your complaint,
we will follow the procedures set out in this policy unless other guidelines are agreed
with the complainant, and will ensure that:
You understand how to progress your complaint and are kept informed of this.
You are made aware of the outcome of your complaint promptly
Your complaint and the information you provide to us is treated in confidence
We will tell you what steps we intend to take to remedy any complaint that is upheld.
Complaints should be made as soon as possible after the incident giving rise to the
complaint. We do expect all complaints to be current; however we will accept a historic
complaint if we are satisfied that:
The complainant can give a valid reason for not making the complaint sooner, and
Despite the delay, it is still possible to investigate the complaint effectively and fairly
It is important for the complainant to be aware that if their complaint involves disputing
the use of, or registration to one of our services, they may be required to provide
evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all
other personal information, in any instance where the complainant is required to
provide additional information or documentation, this will only be used for the sole
purpose of investigating and responding to the complaint made, and will be kept
confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing
body if they are unhappy with the outcome of our investigation, however this referral
must be made by the complainant and will not be made by Mobixas B.V. on the
complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or
email upon request. This will discuss not only the complaint itself, but the manner in
which the complaint has so far been handled and the period in which the investigation
of the complaint is likely to be completed.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which
includes:
A detailed explanation of how the complaint has been considered
The conclusions reached, including any and all remedial action needed, and
Confirmation that any action needed has either already been taken or, if not yet taken,
the proposed timescale when such action will be completed
A letter/email will be sent to the complainant where necessary, confirming all of the
above information and reminding them of their right to take the matter further if they
are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready
within 10 working days we will notify the complainant accordingly and explain the
reason why.
Published on: 01-04-2024